Terms: Initiation and Completion:
1 Logo Design Works (Herein after called LDW) will begin creation of a corporate identity logo design (THE PROJECT) upon receipt of a project details and 100% package fee payment. If they would like to proceed and ask for any variations, changes, revisions or fresh new concepts, all refund policies will be void. If the client wants to cancel the project at the initial concepts stage, a refund will be give as per the package refund policy. Any refund policy is only valid for retail clients. All partners, resellers, companies acting on behalf of their clients will NOT be entitled to any refunds.
2 Upon completion of THE PROJECT, Logo Design Works agrees to transfer electronic files relating to the FINAL DESIGN of THE PROJECT to THE CLIENT via download ONLY from LDW website or email. LDW retains the copyrights to all other designs resulting from THE PROJECT except the FINAL DESIGN. The final files will be archived. If the client wishes access to the final files at any time in the future a small fee will be charged to un-archive the files and made available to the client.
Terms: Refunds and Cancellations
3 Refunds: Refunds are made in accordance with the refund policy in effect for each package at the time or at the discretion of the management. It is usually 75% of the package amount. We retain 25% for the time and effort we put into the initial design concepts. No refunds are made after the initial design concept phase. LDW would proceed after the initial design phase once the client has indicated they would like to proceed with the project by asking for a redraw or a revision.
Terms: Copyright Issues
4 The CLIENT shall own 100% copyrights to the FINAL design that has been approved by the CLIENT. All other designs and concepts resulting from the logo design process shall remain the exclusive copyright of Logo Design Works.
5 Logo Design Works retains the right to utilize ANY artwork, designs, edits, revisions and work product from THE PROJECT in advertising, promotion and other marketing materials. Further more Logo Design Works reserves the right to publish any comment/feedback/testimonial that the client sent the company on the LDW website or any other promotional material and sister websites.
6 Logo Design Works is NOT liable for any damages or expenses incurred by the client in the use of artwork created by LDW.
7 Due to the complexities of international copyright and logo trademark law, Logo Design Works will not be held liable should THE CLIENT be found to be infringing on an already existing copyright or trademarks or service mark relating to the project icon, project name, description or service.
Terms: Payment and Turnaround times
8 The project can take any where from a few hours to 24 hours to be initiated after payment is received. Project finalization and wrap up can take up to 3-4 business days before the client receives their final files. Our designers will try their best to stick to the project milestone timescales as indicated on the studio floor, however some times due to factors beyond the control of the designer, the milestones might be missed.
9 The project is charged at the rate that is in effect at the time the project is accepted by LDW and is not affected by any subsequent changes to the rates. Projects may require a signed payment authorization form, or telephone payment verification before scheduling.
10 Because we offer a creative service by designers, delays may occur if the designer in question is ill or otherwise does not turn up for work. LDW do it’s best to minimize any such delays and assign project to an alternate designer.